FAQ

A regularly assigned individual or team of trained cleaning technicians will clean your home. Our technicians are non-smokers and will not eat or drink while cleaning your home. Each team / technician is directly supervised by one of the owners.

Open communication is the key to any lasting relationship. We will work to earn your trust as we clean your home. We will treat your possessions with care. We rely upon you to provide feedback – what we can do better and what we are doing right – to better serve your needs.

King Home is insured and bonded. King Home will treat your home with the care and respect you would expect. However, should anything be damaged or broken during the cleaning service, King Home will make every effort to repair or replace the item.  Please accept and understand that poor service, breakage or theft in your home must be reported as soon as possible and within 24 hours from service date.

King Home will expect a means of access to your home to provide the cleaning service. You do not need to be present during the service and you are welcome to remain while we clean. Most customers provide the access code to the garage or a spare key, and some customers meet us and go out while we clean. The choice is yours. Safety and security are very important to us. As a result, we do not ever associate names or addresses with keys. Instead, we use a code system for each house key so that your safety and anonymity are protected. Let us know if you have a special request for that day of service. We enjoy notes from our customers and value their feedback.

You can schedule regular cleaning service to occur on a weekly, bi-weekly, or monthly basis. We will even schedule periodic green cleaning services. Once we establish how frequently you want your cleaning service, we will select a day of the week that will be convenient and then select either mornings or afternoons. King Home starts as early as 8- 8:30 am and works until 4-4:30 pm.

The amount of time King Home requires to clean your home depends on the size and needs of your home. King Home offers a free consultation in your home and provides an estimate for deep cleaning and regular service.

King Home is quite flexible around holidays and vacation times. King Home takes off on all federal holidays and we are willing to accommodate your family’s vacation times and special events

Yes, your home isn’t truly clean unless it is cleaned in a natural, safe manner without the use of harmful and irritating strong chemical cleansers. We specialize in deep cleaning and sanitizing using eco-friendly methods that efficiently take care of dust, pollen, dander, odors and allergens.

• Read the labels of cleaning products, you should be able to recognize the names on the list.
• Open the windows as you clean, it will help to sweep out the dust and air out odors.
• Don’t use ammonia or chlorine-based cleaning products.
• Use non-chlorine bleached paper products, or better yet, microfiber and cloth rags that can be thrown in the washing machine.
• Opt for all-natural toilet bowl cleaners, oven cleaners and furniture polish that are safe for your home’s toxicity levels.
• When in doubt – use elbow grease!

For sanitary and cross contamination reasons, it is preferable that clients utilize their own vacuum, microfiber mops, etc. However, if it is necessary, we can also bring those items for cleanings.